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Support

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We’re here to help

If you have an issue with a report, or would like assistance on automating your data, please send us an email.

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VI.OS Support — data + vans blueprint

Frequently Asked Questions

How do I request access to a Power BI report?

Go to the report either via the Report Glossary or from its page in the Shops or Departments tab and click the report you would like to access. You’ll be prompted to sign in. After signing in, if you don’t already have access you’ll see a Request access prompt — submit that and follow any on-screen steps.

My dashboard isn’t refreshing—what should I check?

Make sure all of your bookmarks are removed and confirm that you have the correct dates selected (if applicable). If it still isn’t updating, email the VI.OS team with the refresh error details and a timestamp.

How do I find my department or shop reports in the Hub?

Use the top navigation to choose Shops (Body, Paint, Assembly) or Departments (Quality, Logistics, Engineering, etc.), then select your area to see its report links. You can also use the Report Glossary search to jump directly to a report by name.(In future VI.OS Hub iterations)